Technical Support Engineer

Yayınlanma Tarihi: 30.4.2019

İlana Başvur
Firma

ODİNE SOLUTİONS TEKNOLOJİ TİCARET VE SANAYİ A.Ş.


Adres

REŞİTPAŞA Mah. KATAR Cad. TEKNOKENT ARI 3 Sit. No: 4 / Z102-Z103-Z104 SARIYER / İSTANBUL


Firma Hakkında

http://odinesolutions.com/


Genel Nitelikler

QUALIFICATIONS

  • Bachelor degree or above in Telecommunication, Electronics or related field.
  • Good knowledge with network elements such as Soft Switches, Media Gateways, Session Border Controllers, Application and Media Servers, Gatekeepers, proxy servers, OSS, and BSS.
  • Good knowledge of IP networks , Unix, security topics , routing, tunneling, media protocol (RTP/RTCP).
  • Good knowledge in VoIP protocols and related technologies such as SIP, H.323, ISDN, RTP/RTCP, H.248/MEGACO, MGCP and SS7 (C7).
  • Knowledge on Unix and Linux operating systems, bash/perl scripting, basic TCP/IP and other networking concepts
  • Familiarity on WebRTC technology
  • Familiarity on databases (PostgreSQL, MySQL, Oracle)
  • Familiarity with virtualization
  • Knowledge on troubleshooting tools (Sipp, Wireshark)
  • Highly motivated for learning new technologies and acquiring new skills
  • Exceptional analysis, problem solving, communication and organizational skills.
  • Excellent command of verbal and written English.
  • Military service completed or postponed for at least 2 years for male candidates.
  • Demonstrate team skills such as communication, process development, and support for team members, meeting commitments, accountability, reliability and good judgment.
  • No restrictions to travel/work within country and abroad.
  • Develop the ability to work under pressure by having a strong attention to details on complex and critical situations while remaining focused.
  • Willing to learn new technologies and deepen on customer networks knowledge; Strong self-learning attitude and auto-motivation is required.


İş Tanımı

JOB DESCRIPTION 
Odine Solutions is providing cloud and standalone telecommunications solutions to more than 130 customers in 27 countries. We are looking for engineers to expand this team. Candidates needs to prove themselves on the following;

  • All technical support activities are documented in a database ticketing system that allows customers to open and follow up tickets that will be closed when customer agrees they have been solved.
  • Properly understand the fault, configuration and performance for multiple vendors’ solutions and to solve/escalate to the vendor engineering. Ensure Technical assistance is carried out in accordance to the Customer SLA.
  • Provide implementation and support services throughout the region as necessary, including travelling to those locations to install the solution or provide on-site support and professional services.
  • Monitor and analyze real-time, in-depth, network performance statistics for all network elements.


Diğer Bilgiler

Tecrübe: Tecrübesiz

Deneyim: - Yıl

Çalışma Şekli: Tam zamanlı

Kıdem Seviyesi: Uzman Yardımcısı


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